Medicaid, Medicare and government program updates
Thank you for providing quality care to our members!
Grow your business through Medicaid participation
Delta Dental of Ohio is committed to providing exceptional access to care in Ohio, including expansion into Medicaid in Ohio. If you are looking to grow your business and are interested in participating in Medicaid, please join our Medicaid network.
Submit your interest here.
Multi-factor authentication is coming
To help protect your practice and patient data, all Delta Dental online accounts will use multi-factor authentication later this year. While some Delta Dental online accounts already need multi-factor authentication, this added layer of security will soon be required for all including the Dental Office Toolkit™ and the Provider Application & Credentialing Toolkit. Stay tuned for more updates.
Why choose EFT?
Electronic Funds Transfer (EFT), or direct deposit, has become a standard payment method across industries, including health care. As a dentist, you want fast, secure payments. EFT delivers funds directly to your account with speed and less hassle.
Delta Dental of Ohio recently introduced security upgrades to make EFT even safer:
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New EFT accounts require a one-time passcode (OTP) verification
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Electronic OTPs are emailed to the address used during credentialing
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Paper OTP notices will continue to be mailed to the U.S. credentialing address
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Multifactor authentication (MFA) will launch in 2025, with additional password-related safeguards coming soon
These updates enhance existing protections like Transport Layer Security (TLS) and AES 256-bit encryption.
EFT Benefits
EFT is quicker and more efficient than paper checks. Payments are sent directly to your bank account, typically within hours. Depending on your bank, funds may be available 3–5 business days after claim submission. EFT also removes the risk of lost or stolen checks.
Electronic Remittance Advices (ERAs) are issued with each EFT payment, offering detailed information online—cutting out manual check handling and deposit tasks.
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Register for Delta Dental's free CE courses
Have you checked out the new free Continuing Education courses? These courses are now available:
- Implicit Bias—Inclusive Engagement
- Risk Management & Record Keeping
- Women's Oral Health Issues
- Premedication for Invasive Dental Procedures
These courses are available online at no cost to our participating providers and their hygienists, assistants and office staff.
Check them out here.
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Secure messaging now available on DOT
The Dental Office Toolkit is one of the most useful tools in your office. It's now even better thanks to the recent release of secure messaging. With this enhancement, you can respond to an Information Request (IR) electronically. This will improve the provider experience and allow for:
- Centralization of all provider communications
- Ability for reconsideration requests and documentation capture
- Improved processing time of claims
You can learn more about DOT here.
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Recredentialing process
Delta Dental recredentials network dentists every 36 months as part of your Delta Dental participation agreement. This process is done through PACT, an electronic enrollment and credentialing tool that allows you to complete required documentation, receive real-time application status updates and view archived submissions.
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Applying for an NPI
Do you know which NPI you need?
All covered health care providers, health plans and health care clearinghouses must use a 10-digit National Provider Identifier (NPI) in their administrative and financial transactions. This is required by HIPAA Administrative Simplification regulations.
There are two types of NPIs.
- Type 1—Individual health care providers who are sole proprietors (not incorporated)
- Type 2—Organization health care providers who are incorporated (incorporated individuals), group practices, clinics, county health departments and partnerships
Learn more about which NPI you may need and the steps to take.
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