Consumer Toolkit

Consumer Toolkit will soon be Member Portal!


FAQs about the new Member Portal

If I currently have an account in Consumer Toolkit, will I be able to log in to Member Portal with the same credentials?​

Yes, your username and password for Consumer Toolkit will work for Member Portal.  Upon logging in, we will ask you to update your security questions, phone number and email address. This information will ensure you are able to access your account in the future if you forget your username or password.

Is Consumer Toolkit going away?

Yes, Member Portal is replacing Consumer Toolkit. However, you will be able to find all the same information and perform the same activities in the new Member Portal.

How will I navigate Member Portal?

In the coming weeks, we will be posting how-to videos that guide you through key activities like viewing coverage, searching for a claim and finding a provider. Stay tuned!

Can I access Member Portal on my phone or tablet?

Yes, the new Member Portal is specifically designed for use on mobile devices. You can access all the information you need via mobile menus and screens that have been designed with the user experience as a priority.

Note: these videos do not have sound.

Create an Account and Log In

Forgot Password

Forgot Username

 

View Member Eligibility and Coverage

View and Print Member ID Card

View Member Claims and Claim Details

 

Find a Provider

Update Member Account Information

Manage your dental plan online with Consumer Toolkit

Consumer Toolkit® gives you easy, secure online access to your benefits information 24/7. Use this free service if you have dental benefits through an employer for:

  • Eligibility. Review your specific benefits, including eligibility for dependents.
  • Up-to-date benefit information. Find current information about your benefits, such as how much of your annual maximum has been used to date, how much is still available to use, and levels of coverage for specific dental services.
  • Claims information. Review specific claims transactions, reimbursements, payments and pre-treatment estimates. You can also print a copy of your Explanation of Benefits (EOB) statements.
  • ID Cards. Print a copy of your ID card to give to your dentist. Please note that ID cards are not required and do not verify eligibility, although many dental offices like to keep a copy on file.
  • Paperless EOBs. Sign up for paperless delivery of your EOB statements.
  • Dentist search. Search for participating dentists near you.

This tool uses highly secure encryption technology to protect your personal information. All users must first register to gain access to the Consumer Toolkit.

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