The affiliated Delta Dental Plans of Michigan, Ohio and Indiana hold the prestigious ISO 9001 certification, underscoring our commitment to providing quality products and services that surpass customer’s expectations.

Whether we are handling customer inquiries, processing claims or developing innovative business solutions, we continue to provide unmatched quality and value. Our ISO 9001 certification is our proof.

Delta Dental of Michigan, Ohio and Indiana join a distinguished roster of companies, including Delta Dental customers like General Motors and Chrysler, in ensuring that quality policies and processes meet an international gold standard.

What is ISO 9001?

ISO 9001 certification was developed by the International Organization for Standardization (ISO) — a network of 148 countries working to establish universal standards of operation for businesses. These rigorous standards are designed to help companies create and maintain specific procedures necessary to produce quality products and services. ISO 9001 certified companies must undergo external audits to ensure ISO standards are maintained.

What does ISO 9001 certification mean to our customers?

ISO 9001 certification is your guarantee that Delta Dental has documented quality procedures and systems in place that meet global standards and expectations. It also assures you that Delta Dental will continually work toward improvement.

What does ISO 9001 certification mean to Delta Dental?

Being ISO 9001 certified is a powerful difference that sets us apart in today’s marketplace. It demonstrates our commitment to serving the needs of our customers and strengthens our dedication to quality and innovation.

Read more about ISO

Understanding ISO:
Why it Matters

If you are sitting on a chair reading this, you might want to take a moment and thank a 58-year old organization located in Switzerland.